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Account verification failed

My account verification failed, but you deducted two dollars from me.These two dollars have never been returned to me. My email is lijunhong5457@gmail.com

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  • Hi Ka Li,

    I just sent you a follow up email.

    The charge you see on your card is a temporary hold known as a pre-authorization charge. This is used by many companies to help mitigate fraud and keep customers safe.  This is merely a hold on funds to verify your payment method and will be reversed after a few days (up to 5 days).

    Since you attempted to sign up on 2 Feb 2020, the charge may have another day to fall off. If you see it after the 5 days are up, please give me an update here or reply to my email, and I will escalate the problem.

    Thanks

    CJ
    Team SpinUp

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  • 3 wk agoLast active
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